Terms & Conditions

Last Updated: February 14, 2026

1. ABOUT THESE TERMS

These Terms and Conditions ("Terms") govern your use of the TapCy mobile application and website (collectively, the "Platform") operated by:

Webito Future Tech s.r.o.

  • Registration Number: 23240911
  • Registered Address: Plzeňská 3352/156, Smíchov, 150 00 Prague 5, Czech Republic
  • Email: support@tapcy.app
  • Website: tapcy.app

(hereinafter referred to as "TapCy", "we", "us", or "our")

⚠️ CRITICAL NOTICE:

TAPCY IS A TECHNOLOGY PLATFORM ONLY. WE DO NOT PROVIDE TRANSPORTATION SERVICES.

All transportation services are provided by independent, licensed taxi operators in Cyprus. We simply connect passengers with drivers through our technology platform. We are an intermediary service - NOT a transportation company.

2. ACCEPTANCE OF TERMS

By downloading, accessing, or using the TapCy Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must immediately cease using the Platform.

3. SERVICE DESCRIPTION

3.1 What TapCy Provides

We provide a digital marketplace platform that:

  • Lists available independent taxi drivers in Cyprus
  • Displays driver information (rates, vehicle type, ratings)
  • Calculates estimated trip costs based on drivers' self-set rates
  • Facilitates booking requests between passengers and drivers
  • Provides communication tools
  • Manages trip information and history

3.2 What TapCy Does NOT Provide

WE DO NOT:

  • Provide transportation or taxi services
  • Employ any drivers (all drivers are independent businesses)
  • Own or operate any vehicles
  • Set pricing for rides (drivers set their own rates)
  • Process payments (payment is directly between you and driver)
  • Guarantee driver availability
  • Control how drivers operate their business
  • Screen or background check drivers
  • Supervise or manage drivers

3.3 Platform Operator Status

TapCy operates as an information society service provider under EU Directive 2000/31/EC. We are an intermediary platform facilitating connections between independent parties.

3.4 Business and Provider/Agency Role Boundaries

The Platform may also be used by business users (for example, hotels or corporate accounts) and provider/agency users.

  • Business users use TapCy as a booking coordination tool for faster service arrangement.
  • Provider/agency users use TapCy to manage and present groups of independent drivers.
  • Neither business users nor provider/agencies become transportation operators through TapCy by default.
  • Transportation services remain the sole responsibility of the independent driver or licensed transport operator performing the trip.

4. ELIGIBILITY AND REGISTRATION

4.1 Age Requirement

You must be at least 18 years old to use this Platform.

4.2 Account Creation

To use certain features, you must create an account by providing:

  • Full name
  • Email address
  • Phone number
  • No payment card details are required for passenger account creation under the current model

4.3 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities under your account
  • Notifying us immediately of unauthorized use

4.4 Accurate Information

You must provide accurate, current, and complete information. Providing false information may result in account termination.

5. HOW THE PLATFORM WORKS

5.1 Booking Process

Step 1: You enter pickup and destination locations

Step 2: Platform calculates trip distance and duration using mapping services

Step 3: Platform displays available drivers nearby with:

  • Driver's name and photo
  • Vehicle type
  • Rating (based on previous passenger reviews)
  • Price calculated using driver's pre-set per-kilometer rate

Step 4: You select a driver based on:

  • Price (drivers set their own rates)
  • Rating
  • Proximity
  • Vehicle type

Step 5: Booking request is sent to selected driver

Step 6: Driver may accept or decline the request

Step 7: If accepted, you receive driver's contact information and vehicle details

Step 8: Driver picks you up and provides transportation service

Step 9: You pay the driver directly (cash or as arranged with driver)

Step 10: You may rate and review the driver

5.2 Pricing Transparency

IMPORTANT - HOW PRICING WORKS:

  • Each driver sets their own pricing structure (per-kilometer rate, base fare, etc.)
  • These rates are stored in the driver's profile
  • When you request a trip, the Platform calculates the estimated cost using:
    • Driver's per-km rate × trip distance
    • Driver's base fare (if applicable)
    • Driver's per-minute rate (if applicable)
  • The Platform does NOT set prices - it only calculates using the driver's rates
  • Different drivers have different rates - you can compare and choose
  • Final price may vary based on actual route, traffic, tolls, or waiting time
  • Any price adjustments must be agreed directly with the driver

5.3 No Guaranteed Availability

We do not guarantee:

  • That drivers will be available in your area
  • That any driver will accept your booking request
  • The timing of driver acceptance or arrival
  • Continuous or uninterrupted Platform access

6. PAYMENT

6.1 Direct Payment to Drivers

Currently, all payments are made directly to the driver, not through the Platform. You may pay by:

  • Cash
  • Card (if driver has payment terminal)
  • Other methods as agreed with the driver

6.2 Platform Fees

The Platform is currently free for passengers. We may introduce booking fees or service charges in the future with 30 days notice.

TapCy may charge software usage commissions (typically percentage-based) to participating drivers, provider/agencies, or business partners under their separate commercial agreements. These software commissions do not change TapCy's status as a technology intermediary and not a transportation provider.

6.3 No Payment Processing

TapCy does NOT currently process payments. We are not involved in:

  • Collection of fares
  • Payment disputes
  • Refunds
  • Chargebacks

All payment matters are between you and the driver.

Regulatory notice: TapCy does not currently provide regulated online payment or e-money services in Cyprus. If in-app payment features are introduced in the future, they will only be enabled after obtaining required licenses/authorizations or partnering with appropriately authorized providers.

7. CANCELLATIONS

7.1 Before Driver Accepts

You may cancel your booking request at any time before a driver accepts, with no penalty.

7.2 After Driver Accepts

If you cancel after driver acceptance:

  • Driver's cancellation policy applies
  • Driver may charge a cancellation fee (if disclosed)
  • Repeated cancellations may result in account restrictions

7.3 Driver Cancellation

Drivers may also cancel bookings. If this occurs frequently, you may report the driver.

8. PASSENGER CONDUCT AND OBLIGATIONS

8.1 You Must:

✓ Provide accurate pickup location and destination ✓ Be ready at agreed pickup time ✓ Treat drivers with respect and courtesy ✓ Follow reasonable driver instructions ✓ Pay the agreed fare ✓ Comply with local laws and regulations ✓ Not damage the vehicle or property ✓ Use appropriate language and behavior

8.2 You Must NOT:

✗ Bring illegal substances, weapons, or prohibited items ✗ Consume alcohol or smoke without driver permission ✗ Harass, threaten, or abuse the driver ✗ Bring more passengers than vehicle capacity ✗ Use the Platform for illegal purposes ✗ Provide false information ✗ Leave belongings intentionally ✗ Distract the driver while driving

8.3 Special Requests

For special needs (wheelchair accessibility, child seats, pet transport), you should:

  • Communicate with driver before trip
  • Confirm driver can accommodate
  • Understand that drivers may decline special requests

9. SAFETY

9.1 Your Safety Responsibility

YOU are responsible for your own safety. This includes:

  • Verifying driver identity before entering vehicle
  • Checking that vehicle matches Platform information
  • Wearing seatbelts
  • Following safety instructions
  • Trusting your instincts - if something feels wrong, do not enter the vehicle

9.2 Safety Features

The Platform may provide:

  • Driver photo and vehicle information
  • GPS tracking during trip
  • Emergency contact features
  • Trip sharing with friends/family

However, we cannot guarantee your safety and are not responsible for driver actions.

9.3 Reporting Issues

If you experience safety issues, you should:

  • Contact local authorities immediately (police: 112 in Cyprus)
  • Report to TapCy at support@tapcy.app
  • Provide trip details and driver information

10. LIMITATION OF LIABILITY

10.1 Platform "As Is"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We do not warrant:

  • Platform will be uninterrupted, secure, or error-free
  • Information will be accurate or complete
  • Defects will be corrected
  • Platform is free of viruses or harmful components

10.2 No Liability for Transportation Services

CRITICAL DISCLAIMER:

TAPCY IS NOT A TRANSPORTATION PROVIDER AND ASSUMES NO LIABILITY FOR:

  • Actions, omissions, or negligence of drivers
  • Quality or safety of transportation services
  • Accidents, injuries, or death during trips
  • Property damage or loss
  • Lost or stolen belongings in vehicles
  • Driver misconduct or illegal activity
  • Vehicle condition or mechanical failures
  • Route taken or trip duration
  • Driver's compliance with laws or regulations

All transportation services are provided by independent third-party drivers. Any claims must be directed to the driver or their insurance company.

10.3 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAPCY'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM USE OF THE PLATFORM SHALL NOT EXCEED €50 (FIFTY EUROS).

10.4 Indemnification

You agree to indemnify and hold harmless TapCy, its directors, employees, and affiliates from any claims, damages, or expenses arising from:

  • Your use of the Platform
  • Your violation of these Terms
  • Your violation of any rights of others
  • Your conduct during transportation services

11. DRIVER INDEPENDENCE

11.1 Independent Contractors

ALL DRIVERS ARE INDEPENDENT BUSINESS OPERATORS.

Drivers are NOT:

  • Employees of TapCy
  • Agents or representatives of TapCy
  • Under TapCy's control or direction
  • Entitled to employment benefits from TapCy

11.2 Driver Responsibilities

Each driver is independently responsible for:

  • Obtaining and maintaining all required licenses and permits
  • Maintaining appropriate insurance coverage
  • Vehicle maintenance and safety
  • Tax obligations and compliance
  • Their own business operations
  • Setting their own working hours and rates
  • Complying with all applicable laws

11.3 No Screening Guarantee

While drivers should maintain proper licenses and insurance, TapCy does not conduct background checks, verify credentials, or guarantee driver compliance with legal requirements.

It is ultimately your responsibility to verify driver credentials if desired.

12. RATINGS AND REVIEWS

12.1 Your Reviews

After each trip, you may:

  • Rate the driver (1-5 stars)
  • Leave written feedback
  • Report issues or problems

12.2 Review Guidelines

Reviews must be:

  • Honest and accurate
  • Based on your actual experience
  • Not defamatory or abusive
  • Not discriminatory
  • Not containing personal attacks

12.3 Consequences of Reviews

  • Low-rated drivers may be suspended or removed
  • We reserve the right to remove inappropriate reviews
  • Reviews are visible to other passengers

13. INTELLECTUAL PROPERTY

13.1 TapCy Ownership

All Platform content, including but not limited to:

  • Software and code
  • Logo, trademarks, and branding
  • Design and user interface
  • Text, graphics, and images

is owned by TapCy or licensed to us and protected by intellectual property laws.

13.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Platform for personal, non-commercial purposes.

You may NOT:

  • Copy, modify, or distribute Platform content
  • Reverse engineer or decompile software
  • Remove copyright or trademark notices
  • Use our trademarks without permission
  • Create derivative works

14. PROHIBITED USES

You may not use the Platform to:

  • Violate any laws or regulations
  • Infringe intellectual property rights
  • Transmit viruses or malicious code
  • Harass, abuse, or harm others
  • Impersonate any person or entity
  • Collect user information without consent
  • Interfere with Platform operation
  • Use automated systems (bots, scrapers) without permission
  • Create fake accounts or manipulate ratings
  • Engage in fraudulent activity
  • Resell or commercialize Platform access

Violation may result in account termination and legal action.

15. PRIVACY AND DATA PROTECTION

15.1 Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with GDPR.

15.2 Data You Provide

By using the Platform, you consent to:

  • Collection of location data during trips
  • Storage of trip history and preferences
  • Sharing necessary information with drivers for service provision
  • Processing of data as described in Privacy Policy

15.3 GDPR Rights

As an EU user, you have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of data
  • Object to certain processing
  • Data portability
  • Lodge complaints with supervisory authorities

Contact privacy@tapcy.app to exercise these rights.

16. MODIFICATIONS TO TERMS

16.1 Right to Modify

We reserve the right to modify these Terms at any time.

16.2 Notice of Changes

We will notify you of material changes by:

  • Email to your registered address
  • Notification within the Platform
  • Posting updated Terms with new "Last Updated" date

16.3 Continued Use

Continued use of the Platform after changes constitutes acceptance of modified Terms. If you do not agree, you must stop using the Platform.

17. ACCOUNT TERMINATION

17.1 Termination by You

You may terminate your account at any time by:

17.2 Termination by Us

We may suspend or terminate your account immediately if you:

  • Violate these Terms
  • Engage in illegal or fraudulent activity
  • Abuse or harass drivers
  • Provide false information
  • Damage our reputation or business
  • Repeatedly cancel bookings
  • Have outstanding payment disputes

17.3 Effect of Termination

Upon termination:

  • Your right to use Platform ceases immediately
  • We may delete your account data (subject to legal retention requirements)
  • Outstanding obligations survive termination
  • Provisions regarding liability and indemnification survive

18. DISPUTE RESOLUTION

18.1 Informal Resolution

Before taking legal action, please contact us at support@tapcy.app to attempt informal resolution.

18.2 Mediation

If informal resolution fails, parties agree to attempt mediation in good faith before litigation.

18.3 Court Proceedings

If informal resolution and mediation do not resolve a dispute, either party may proceed before the competent courts stated in these Terms.

19. GOVERNING LAW AND JURISDICTION

19.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Czech Republic.

19.2 Jurisdiction

Any disputes arising from these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the courts of Prague, Czech Republic.

19.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable EU consumer protection laws.

20. GENERAL PROVISIONS

20.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TapCy regarding the Platform.

20.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

20.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

20.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations to affiliates or in connection with a merger, acquisition, or sale of assets.

20.5 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, strikes, internet outages, or government actions.

20.6 Survival

Provisions that by their nature should survive termination shall survive, including warranties, disclaimers, indemnification, and limitations of liability.

21. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms:

Webito Future Tech s.r.o. Email: support@tapcy.app Legal inquiries: legal@tapcy.app Address: Plzeňská 3352/156, Smíchov, 150 00 Prague 5, Czech Republic Company Registration: 23240911

For privacy-related inquiries: privacy@tapcy.app

For safety issues: Immediately contact local authorities (Cyprus Police: 112), then report to support@tapcy.app

22. LANGUAGE

These Terms are provided in English. In case of any discrepancy between English and translated versions, the English version shall prevail.

Version 1.1 — Effective February 14, 2026